Business Rules? We’ve Got Your Back!

From home to school to work, rules surround us at every turn. They shape our daily lives, with some being simple and others complex. However, there’s one area where following the rules is not just important—it's essential: Business. Running…

New Trends in Contact Center and Working from Home: A Game Changer for SMEs in Malaysia

In today’s rapidly evolving business landscape, call center services for Small and Medium Enterprises (SMEs) in Malaysia are undergoing significant transformation. Technological advancements, changing customer expectations, and the global…

Exploring the Future of Contact Center Outsourcing in Malaysia: Trends to Watch

Introduction: The future of contact center outsourcing in Malaysia is bright, with new trends and innovations shaping the industry. As technology advances and customer expectations evolve, businesses need to stay ahead of the curve to maintain…

How to Choose the Best Call Center Outsourcing Provider in Malaysia

Introduction: Choosing the right call center outsourcing provider in Malaysia is crucial for maintaining high customer service standards while also ensuring your business's needs are met. In this blog post, we'll walk you through key factors…

Top Benefits of Call Center Outsourcing in Malaysia for Your Business

Introduction: Outsourcing your call center operations to Malaysia offers a multitude of benefits that can significantly improve your customer service, reduce costs, and enhance your business's scalability. Malaysia has become one of the most…

4 Reasons to Outsource your IT Management in Malaysia

4 Reasons to Outsource your IT Management Controls and Reduces Business Costs If your overall goal is to limit and to control business IT costs, outsourcing to a managed service provider (MSP) allows you to structure your support agreement…

SMEs and The Importance of Succession Planning

Succession planning is a critical but often overlooked aspect of strategic management, particularly in small and medium-sized enterprises (SMEs). Unlike larger corporations that may have extensive human resources capabilities, budget & infrastructure,…

What are some potential legal issues that Small and Medium Enterprises (SMEs) encounter and why is this so?

SMEs often face a variety of legal and compliance issues that can adversely affect their operations and growth. These challenges typically stem from lack of awareness of legal and compliance requirements while focusing primarily on business…

Top 5 HR Metrics for SME in Malaysia

For SMEs in Malaysia, having a productive and engaged workforce is crucial for business growth. While SMEs typically have fewer resources to allocate to HR, monitoring key HR metrics can provide valuable insights into employee retention, engagement,…
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What is “Man-Day” and why is it important?

The term "man-day" is commonly used in project management. It represents the amount of work one person can complete in a single eight-hour day. It is essential for estimating labor requirements which aids in planning, budgeting, and resource…