Let us go forward in this battle fortified by conviction that those who labour in the service of a great and good cause will never fail.
ABOUT US
Our Philosophy
Outsourcing BPO services has become a significant part of almost all businesses these days. The BPO industry has been responsible for providing cost-effective services to a lot of businesses. The wide range of business domains in which the BPO industry serves include:
What we are passionate about
20 Years Experience
Recruiting new employees and training them involves a lot of hassle and is a huge cost to the company. When the tasks are outsourced to an already established company with all the resources, the troubles of hiring and training is conveniently avoided
Cost Reduction
Outsourcing helps organizations cut costs and save money, and is one of the most important reasons for people opting to outsource their business process. BPO has given rise to a talented pool of employees available at low wages results in huge cost reductions, which in turn results in better revenues for the company
Focus on your Core Business
Since a considerable chunk of the business is outsourced to a service provider, the top management of the company can focus their attention on core operational areas. This also leads to better employee productivity and helps them make better and more informed business decisions
IT MANAGEMENT
CONTACT/CALL CENTER
HR SERVICES
LEGAL ADVISORY AND COMPLIANCE
FINANCE AND
ACCOUNTING
OUR TEAM
Dr.M.C. Sajiv
Director- IT Services
30 Years in IT Consulting and Management with Bsc in Electronics Engineering from NUS, PhD from NUS in Information Technology Security,
Currently Group CEO of INTELLICO Group of Companies
Designed the Security Protocol for Internet Banking in 2007 and E-Aduan System for MAMPU. Involved in various System Design Projects for Government agencies from 2002. Designed core Infra for University Campus,
Experience Areas
- IT Management/CTO
- Infrastructure
- Network
- System Design
- Cybersecurity
- Disaster Recovery
- Telephony & Call Center
Kevin Goh
Director - HR Services
With 30 years of experience as an HR professional across Asia Pacific, the Middle East, India, and the UK, he brings a wealth of expertise in managing HR operations across diverse industries such as BPOs, Energy, Oil & Gas, Technology, Logistics, Construction, and Travel. Helping HR Ecosystems Transform into a Value Adding Asset by focusing on People, Processes and HR Technology.
He collaborates closely with stakeholders, CEOs, and employees to drive business success, focusing on developing and implementing strategic HR frameworks at global, regional, and local levels. Known for his resourcefulness, reliability, and proven ability to deliver results in complex global environments, his leadership in coaching, mentoring, and building high-performance teams has been a hallmark of his career. He holds a Bachelor of Science in Management from the University of Wyoming, USA, and is certified in Prince2 Project Management.
He is fluent in English and Bahasa Malaysia and has conversational skills in Mandarin, Cantonese, Teochew, and Hokkien. Connect with Kevin further on LinkedIn.
Kalyani Sankaranarayanan
Director - Legal Services
A senior banker cum lawyer, with more than 40 years of experience in the financial sector in various domains including retail and commercial banking, banking operations, dispute resolution, with a track record of accomplishment.
- Syndicated loans and credit facilities
- Compliance and monitoring of Anti Money Laundering and Financing of Counter Terrorism
- Consumer protection and customer dispute resolution
- Resolution and settlement of disputes through negotiation, mediation and conciliation
- Identification of systemic issues in banking, collaboration with regulators on corrective measures
- Training on compliance and money laundering, as well as dispute resolution and implementing awareness programs for industry and consumers
Dominic Tan
Director - Financial Services
With over 20 years of experience in finance and accountancy across retail, food & beverage, multi-level marketing, and e-commerce industries, he specializes in turning financial data into strategic business insight.
He has led regional finance operations across Malaysia, Indonesia, and the Philippines, overseeing management reporting, financial analysis, forecasting, and financial optimisation for multiple entities. His strength lies in making financial information into clear, actionable strategies that improve performance and decision-making.
He now focus on helping SMEs gain the financial clarity needed for growth in a practical, scalable, and affordable way.
Taiyakes Kesavan
Head – Contact Center
ITIL Certified Customer Support Manager, a proactive leader and problem solver focused on continuous improvement and fostering collaboration.
With a strong background in technical support, service delivery, and customer management, I excel in enhancing operational efficiency and customer satisfaction.
At StarBPO, I lead remote teams, ensuring SLA compliance and implementing innovative helpdesk policies, while leveraging customer feedback for service improvements.
At Dentsu Malaysia, I gained expertise in ITIL processes, resolving complex technical issues, supporting services, and contributing to major migration projects involving O365, Exchange, and Azure AD. My experience at DXC Technology and CSC Malaysia includes managing teams, resolving escalations, driving platform improvements, and achieving resource efficiency.
With earlier roles in system engineering and technical support, I have hands-on experience in server management, Active Directory, and network administration.